Aspect Real-Time Adherence 7.5

Aspect Real-Time Adherence by Aspect is a contact center workforce management solution that monitors agent activity against the published schedule as the day unfolds. It continuously compares live agent states from your contact center platform with planned activities, highlighting gaps and triggering alerts so supervisors can act quickly to protect service levels, reduce labor waste, and keep teams on track.

Key capabilities:

• Real-time monitoring of agent status versus scheduled activities
• Configurable thresholds, grace periods, and adherence rules
• Color-coded dashboards and drill-down views by site, team, skill, and individual
• Automatic alerts and notifications when agents or queues fall out of compliance
• Support for multichannel activities (voice, chat, email, back-office tasks)
• Simple exception handling for meetings, training, and approved time off
• Historical adherence reports and KPIs to surface trends and coaching opportunities
• Scalable, multi-site support with role-based access controls
• Integration with leading contact center platforms and ACDs

With immediate visibility and actionable alerts, Aspect Real-Time Adherence helps supervisors correct issues before they impact customers, empowers agents to stay aligned with their schedules, and provides the reporting needed to improve adherence and staffing decisions over time.

Aspect Real-Time Adherence is developed by Aspect. The most popular versions of this product among our users are: 7.1 and 7.5. The names of program executable files are RTA.exe, RTAConfig.exe.